Google Play

Customer Project Manager

Published on 07.06.2021

Company

Website : https://www.ericsson.com/en
Industries :
IT, software engineering, Internet
Electric, electronic, optical and precision equipments
Services other
Job ads : See our Job Ads
Ericsson is one of the leading providers of Information and Communication Technology (ICT) to service providers. We enable the full value of... read more

Job Ad & Profile Description

Position : Customer Project Manager

Our Exciting Opportunity

We are looking for a Customer Project Manager (CPM) in Ethiopia who will lead assigned customer projects in the Digital Services (DGS) OSS Core & Cloud domain securing that project goals are met, customer’s expectations are fulfilled and that the customer relation is handled in the best possible way within the scope of the contract.

You will

  • Establish the project plan baseline: define project scope, secure the necessary resources and plans and supervise all activities
  • Drive project execution: track project activities, supervise and handle changes, conflicts, and critical issues
  • Handle customer and partner engagement: manage customer relationship building confidence and trust, ensure project progress arranging meetings and customer events
  • Handle project finance: ensure financial system monitoring
  • Develop the business: participate to contract preparation and to pre-sales meeting
  • Develop the CPM subject area; simplify processes, methods and tools with creative ideas
  • Mentor the project team and support their professional growth
  • Secure delivery compliance to both contractual and business case requirements
  • Actively seek to improve top and bottom lines, managing project finances and by identifying and driving add-on-sales opportunities
  • Drive improvement activities related to risk assessments and risk management
  • Work closely with the account team during presales, responsible for contract execution strategy, cost estimations, time & resource planning
Required profile for job ad : Customer Project Manager

To be successful in the role you must have

  • Education: Bachelor or Master of Science in Engineering, Computer Science or equivalent
  • Min years of experience: More than 7 years in ICT sector project management
  • Demonstrable experience of several years in project manager role; or equivalent leadership role
  • Domain experience: OCC (OSS, Telecom Core & Cloud) and knowledge of BSS (Business Support Systems)
  • Product Knowledge: Cloud Communication (IMS, Mobile Switching, Cloud Signaling), Cloud Core (UDM, CS & PS Core), Cloud Infrastructure (NFVi), Automated Network Operations (Orchestration, Analytics and Assurance, OSS Network Management).
  • Certification: PMI© project manager certification (PMP) or equivalent
  • Proven problem-solving skills and good in written & spoken communication
  • Customer focused and desire understand business and customer needs
  • Professional attitude with solid ability to prioritize, manage time and deliver results
  • Good team player with high interpersonal skills
  • Financial Acumen & Analytical Skills
  • Customer and Market Insight!
  • Proficiency in English Communication!

You should also have :

  • Project management skills acquired through training, project management experience or other experience of using project management methods.
  • Experiences related to project management methodologies, techniques and tools.
  • Professional competence related to the project type and the nature of the project outcome.
  • Experience of working within the Telecom/IS/IT industry.
  • Experience working with multi-national global decentralized organizations with the ability to establish good working climate in a virtual environment using phone, mail and collaboration tools as communication vehicles.
  • Experience/knowledge in Ericsson Business Process (EBP) IT Process, ITIL, eTOM.
Job criteria for job ad : Customer Project Manager
Job category :
Marketing, communication
Secretarial work, assistantship
Services
Industries :
Electric, electronic, optical and precision equipments
IT, software engineering, Internet
Services other
Employment type :
Permanent contract
Region :
Addis Ababa - Afar - Amhara - Awasa - Benishangul-Gumuz - Dire Dawa - Gambela - Harari - Oromiya - Somali - Tigray
City : Addis Ababa
Experience level :
5 to 10 years
Educational level :
Bachelor
Number of Position(s) : 8

Share this offer with your network

Other jobs that might interest you

Administrative Assistant

08/06/21 | SILVER SPANGLE PLC

We are a premier firm that handle debt collection matters, we have garnered a reputation in the legal community for our achievements in debt collection in all over North America & South America. We are considered experts in our field of work, and are ...

Region of : Addis Ababa - Afar - Amhara - Awasa - Benishangul-Gumuz - Dire Dawa...

Service Delivery Head

01/06/21 | ERICSSON

We are now looking for a Service Delivery Line Manager, are you interested? In this role, you will ensure customer value and happiness through an efficient service delivery. As an SDM (Service Delivery Manager), you will support service sales directly or ...

Region of : Addis Ababa - Afar - Amhara - Awasa - Benishangul-Gumuz - Dire Dawa...

Director of Fundraising, Kigali- Rwanda

02/06/21 | CARNEGIE MELLON UNIVERSITY AFRICA

Job Purpose Carnegie Mellon University is seeking a seasoned  Director of Fundraising  to lead the strategic growth of all philanthropic revenue streams for its location in Rwanda, Carnegie Mellon University Africa (CMU-Africa). This position is responsib ...

Region of : International