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Senior Manager, Program Management

Published on 27.01.2022


Website :
Industries :
IT, software engineering, Internet
Job ads : See our Job Ads
We're a team of 7000+ Atlassians supporting an international group of 170,000+ customers. We build tools like Jira, Confluence, Bitbucket, and... read more

Job Ad & Profile Description

Position : Senior Manager, Program Management

Atlassian can hire people in any country where we have a legal entity, assuming candidates have eligible working rights and a sufficient timezone overlap with their team. As our offices re-open, Atlassians can choose to work remotely or return to an office, unless it’s necessary for the role to be performed in the office. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

We're looking for an experienced senior manager to lead a growing team charged with delivering outcomes to Customer Support Services (CSS). This role will help to own delivery for one area of our portfolio to ensure good outcomes. Our portfolio includes server to cloud migrations, risk & compliance, scaling our operational teams, product insights, and new products and acquisitions. In this role you'd focus on one of those areas in a functional leadership role.

This role combines breadth (varied problems to solve), depth (to ensure outcomes), people (scaling a team), and functional ownership (maturing the Business Essentials domain). If you're exhilarated by complex problem solving, motivated by scale, and passionate about growing people, then this is the role for you!

In this role your peer group will be senior managers leading other domains in the CSS portfolio. Your team will include senior program managers. You'll partner heavily with an analytics team and development team to deliver cross-functional outcomes.

You are accountable for

  • Establishing a highly effective process to gather and prioritize problem statements from across the business.
  • Getting commitment from senior stakeholders on the collective priorities, scope, and goals for the portfolio of work.
  • Ensuring that the initiatives and programs deliver the outcome needed by the business.
  • Mitigate risk and manage dependencies for the forward rolling four quarters.
  • Scaling the business essentials domain to meet future needs of CSS.
Required profile for job ad : Senior Manager, Program Management

On the first day we'll expect you to have

  • 7+ years delivering successful transformations affecting large, complex, customer-facing systems, processes, and people.
  • Experience leading a distributed team (currently Austin only, but anticipated to expand).
  • Demonstrable ability to drive a cross-functional team to execute against a strategy.
  • Exceptional behavioral assessment capability and a record of hiring "A" players.

More About You

You're highly motivated to deliver business outcomes and can navigate a high-speed, high-complexity, matrixed environment. You know how to extract business requirements from senior leaders.

You understand where the business is going and proactively hire for the skills needed to solve tomorrow's problems. You create a culture of psychological safety and allow everyone on the team to bring their whole selves to work. You delegate work across the team to scale and provide opportunities, but balance it with verification and keep outcomes on track.

You're a life-long learner. You continually develop your own skills and can get up to speed quickly in any new area of the business. You have a growth mentality and develop this approach in your team.

You maintain positivity for yourself and your team, even in the face of adversity and setbacks. Failures are opportunities to learn and build resilience.

More About Our Team

We're direct, focused, and demand excellence, but there's laughter in every meeting because we thoroughly enjoy the work we do. We're constantly growing, learning, adapting, and trying new approaches. BBQ, tacos, and coffee are a few of our favorite things!

More About Our Benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More About Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team .

Job criteria for job ad : Senior Manager, Program Management
Job category :
R&D, project management
Industries :
IT, software engineering, Internet
Employment type :
Permanent contract
Region :
Addis Ababa - Afar - Amhara - Awasa - Benishangul-Gumuz - Dire Dawa - Gambela - Harari - Oromiya - Somali - Tigray
Experience level :
5 to 10 years
Educational level :
Number of Position(s) : 1

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