Support Coordinator (National Position)

Being an employee of the Norwegian Refugee Council (NRC) in Ethiopia, the Support Coordinator is expected to represent NRC in a responsible manner and always act in accordance with NRC’s Code of Conduct and the four organizational values: Dedicated, innovative, inclusive and accountable. 

Roles & Responsibilities:

The Support Coordinator is to manage and increase the effectiveness, efficiency and capacity of the support functions in the Area Office. The Support Coordinator is a member of the Area Office Management Team.

Generic responsibilities:

• Implement effective, efficient and transparent HR, Administration and Logistics systems that support the delivery of the Country Strategic Plan and individual projects at Area Office level;
• Ensure adherence to NRC’s Logistics, ICT, HR & Admin policies and procedures in all processes and projects and by all staff;
• Manage Logistics, HR and Admin Officers in the Area Office and follow up day to day operations of the support functions;
• Ensure that key program staff in the Area Office are trained on support functions policies and procedures;
• Responsible for the improvement and consolidation of the support functions in Area Office;
• Participate and contribute to program meetings and provide up-to-date analysis of achievement of procurement and staffing plans and other support in relation to the projects implemented in the Area Office;
• Use the performance management system to support direct reports, follow up on performance and ensure effective staff development for those functions reporting to position
• Provide monthly and ad hoc reports on the support functions to the Area Manager, Logs/HR Managers and Head of Support Unit (HoS)

Specific responsibilities:

• Ensure compliance with donor regulations according to funding for the Area Office
• Implement internal processes and employee and learning objectives and initiatives set out in the annual Plan of Action, at Area Office level;
• Ensure Logistics, HR and Administration function input is provided at project development stage, with the development of procurement and staffing plans to support the implementation of new projects in the Area Office;
• Provide input for improvements/updates to existing policies and procedures and recommendations for new guidance and SOPs 
• Support to programme and finance teams to prepare for audits.
• Organize weekly meetings with the Area Office support team
• Elaborate monthly reports to Area Manager
• Ensure NRC procurement software is properly used by all relevant staff
• Continuously identify and address inter-departmental blockages that inhibit the speed and quality of support.
• Follow-up with CO for tasks/ dependencies that are holding up implementation

• BA in supply chain management, business administration or related. Post Graduate qualification is an added advantage.
• Previous experience/understanding of working in complex and volatile contexts.
• Minimum 6 years of relevant experience in operations with team management experience.
• Minimum 4 years Logistics Management experience
• Documented results related to the position’s responsibilities
• Knowledge about own leadership skills/profile
• Competency in the use of computer applications including but not limited to; Word, Excel, PowerPoint and Outlook.
• Fluency in English, both written and verbal

Context/ Specific skills, knowledge and experience:

• Very good communication, negotiation and presentation skills
• Controlling resources and managing teams
• Report writing and computer skills
• Proven skills in designing and implementing trainings and development plans for teams

Behavioral competencies:

• Managing resources to optimise results
• Handling insecure environments
• Communicating with impact and respect
• Planning and delivering results
• Empowering and building trust
• Managing performance and development