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CV Profile No.10427

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Job category searched
» IT, new technologies
» Management
» R&D, project management
» Banking, insurance, finance
» Distribution, selling, wholesale
» Engineering, development studies
» IT, software engineering, Internet
» Telecom
Professional experience . More than 10 years
Professional Experience: 
Pre-Sales & Technical Manager
Global Business Services
Since 11.2017
Duties & Responsibilities : - Understood, collected and analyzed customer needs for better optimization of desired solutions. - Build and conducted product demonstrations, solution workshops, due diligence studies with customers. - Led and progressed an IT engineers, Software developers and sales consultants. - Provided guidance, coaching and advice to the team. - Established and maintained professional relationships with customers to better anticipate and satisfy their needs. - Oversaw everyday project operations to ensure timely delivery. - Organized project status meetings with customers and team members. - Effectively worked onsite with customers on qualification, configuration and repair. - Ensured project deliverables meet highest quality standards and customer requirements. - Worked closely with general manager to create new marketing plans and Trained account managers in sales technics and monitored results. - Participated in team recruitment. - Collaborated with management on application development, enhancement, and deployment activities. - Personally developed and maintained key accounts. - Prospected and secured new clients by telephone and in person. - Provided detailed funnel reports to general Director regarding prospective clients and sales projections. - Resolved customer concerns in a positive and helpful manner. - Responded successfuly to RFP/RFI and Tenders. - Defined contractual commitments, service levels and limits of liability.
Head of IT Department
02.2014 - 10.2017
Duties & Responsibilities : - Managed scope, resources, timelines, costs/budget, quality, communication, and procurements to meet the goals of the company. - Acted as the primary contact point for multiple IT project deliveries. - Increased revenue growth over $1M Semester after Semester by consolidating IT infrastructures for all Morocco subsidiaries across 2 locations of the Bank (Production & Backup). - Led successful migration of IT Platforms for all branches to consolidated Data Center of the bank. - Developed long term lease platform strategy for Means and Mutual platform Pole. - Created and managed of the integrated project plan, execution of the project plan, project status, meetings, scope changes, risk and issue tracking/mitigation, coordination across project teams. - Provided a technical solution compliant to the project planning and budget. - Motivated and empowered members of the project team. - Managed subcontracting activities, especially the allocation of resources and the decision to subcontract. - Maintained organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies. - Accoumplished projects by coordinating resources and timetables with user departments and Data center. - Preserved assets by implementing disaster recovery and back-up procedures and information security and control structures. - Established technical and functional documentation.
IT Project Manager
05.2010 - 01.2014
Duties & Responsibilities : - Defined the manpower, resource requirements and deadlines of the project according to the clients objectives. - Coordinated with other teams and departments to carry out required operations in order to ensure the successful completion of the projects. - Led relationships with local managers during all stages of the project and organizing the required scoping, update and status meetings (Steering Committee, Team Meetings). - Oversaw of projects comprised of multiple deliverables, including delegation and coordination of tasks. - Managed and delivered the implementation through a collaborative effort with the stakeholders (planning, local design, configuration, testing, UAT, training, data load and migration, post Go-Live support). - Provided regular reviews and reporting of progress against plan and budget. - Managed and review each project’s issue and risk logs and followed any escalation process through the agreed channels. - Established the communication between all team and clients in each project. - Checked quality controls are agreed and performed throughout the project. - Properly maintained all project documentation. - Successfully completed large-scale projects for major corporate clients.
IT Manager
08.2007 - 04.2010
Duties & Responsibilities : - Reduced annual telecom spend with maximum investment value by re-negotiating competitive bids and strategically sizing capacity. - Led Information Technology teams. - Prepared annual plans, strategies and IT procedures to attain objectives of the firm. - Improved user satisfaction after implmentation of incident management tool which increased on-time delivery of incidents and service requests from 60% to over 95%. - Assigned technical projects to different team members according to area of expertise. - Completed assigned projects on time. - Ensured availability of necessary application systems to support business and operation needs. - Supervised purchasing of software/hardware and other IT supplies. - Served as main focal point, dealt with all IT-related matters for the organization. - Administrated company’s Network and Security infrastructure. - Achieved a BCP for Securities subsidiaries. - Accoumplished the migration of P2V infrastructure (VMWARE Platform). - Provided expert IT support to customer base – Handled every technical query. - Developed departmental help manuals to assist staff with IT issues. - Conducted performance evaluations and mentored IT personnel through formal channels to execute professional development plans. - Harmonised services of the Information Systems Department with the strategic objectives of the company.
IT Manager
10.2006 - 07.2007
Duties & Responsibilities : - Implemented the Keenan Securities IT architecture. - Redesigned secure network architecture plans to improve the information access for customers. - Took over the management of the computer and technological equipments. - Led IT projects. - Managed Internet access facilities and Mail server. - Advised, trained and managed a professional team in IT protection technics.
Pre-Sales Engineer
02.2006 - 09.2006
Duties & Responsibilities : - Managed a team of Technical Engineers. - Stepped in throughout the sales cycle to identify customer needs. - Elaborated responses to tenders and put forward the technical and functional contributions of delivered solutions. - Oversaw and managed the implementation of integration projects within the contractual deadlines. - Organized and Managed internal and external workshops with clients and partners.
Software Development Engineer
09.2003 - 04.2004
Duties & Responsibilities : - Analyzed, Designed and Developed the "Sihati_Entreprise" Software under VB.NET and Sql Server Database.
Project Management, IT Management, Architecture Implementation, IT Infrastructure, Resource Management, Innovative IT Initiatives, Client Relations, IT Security, Problem Solving, End-User Support, Results-Driven and Technical Skills.
Education . Master
Master of Science Degree in Systems and Information Security
Higher School of Computer Sciences, Electronics, Automatic (ESIEA, Paris)
09.2004 - 01.2006
Accredited by the French Conference of Great Schools.
Computer Systems & Networks Engineer
Higher School of Information Engineering, Telecommunications & Management
09.1999 - 06.2004
Baccalaureate "Experimental Sciences"
High School Ibnou Mandour, Casablanca, Morocco
09.1998 - 06.1999
englishgood level
More information
in 1 month
Addis Ababa - International
Permanent contract

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